Event Operations

The Power of TicketLeap’s Support Team

Individuals may win games, but teams win championships! The same principle goes for hosting successful events. TicketLeap's rockstar team is by your side to support you through every step of your event's journey, giving you all the resources you need to succeed. Eager to learn more? Let's dive into how our support team is built for event organisers like you!

What makes TicketLeap's support team so awesome

On top of our powerful event ticketing software, TicketLeap has a friendly support team of experts that differentiates us from the competition. Here are a few of the reasons why organisers choose us to support their events:

1. Real friendly people

We're a team of live event professionals with decades of experience combined and a passion for helping event organisers. In short, we care about you! Our user-friendly system makes it super easy to sell your tickets online in minutes, and we're here to empower you to use it with confidence. Got questions or want to walk through setting something up in our system? You can easily reach us via email or jump on a call with one of our representatives.

2. Support to ALL TicketLeap users

Unlike competitors who require a premium account or subscription to get their full support, we offer all TicketLeap users one-on-one access to our support representatives. That means, not only do you get our full suite of ticketing features for free – you also gain our team of event experts at no cost!

3. Dedicated risk manager

We understand how important it is for you to keep as much money in your pocket as possible. For this reason, we have a dedicated team who fights any and all of your chargebacks. If we catch any suspicious purchase activity as you're selling tickets, we'll contact you regarding potential fraudulent transactions as soon as we catch them. We've won over 50% of chargeback claims filed (nearly 20% above the industry average win rate of 32%), so you can trust us with winning back your chargebacks.

4. Super fast response time

As you organise your latest event, we're available whenever you might need us! Reach us via phone or email, and our rockstar representatives will get back to you within one business day as they manage the queue during business hours. We understand how valuable your time is, so we strive to get your questions answered clearly and completely the first time.  

How our team can help you

Our goal is to have your event ticketing squared away so you can focus on all the other moving pieces of your event, leading up to and well after your event day. Whenever you might need us, here's all the ways we can help:

Visit TicketLeap's help centre

As your first line of defence, our help centre is extremely robust, easily navigable, and regularly updated to help walk you step by step through our ticketing platform. Think of it as another member of our TicketLeap team, dedicated to your event's success! With over 60 articles on topics from setting up event registration to getting paid after your event, you can easily search for whatever questions or topics you're interested in as you embark on your event organizing journey. With new additions and updates made throughout the year, our team runs a tight ship with our extensive help centre!

Contact our representatives

Still have questions after visiting our help centre? Maybe you're looking to bounce off some ideas for your event's specific ticketing needs, or you're curious how to pull the best reports to see the most insightful metrics of your event. No problem! We're more than happy to help! Just call us at (02) 8417 3055, or send us an email at [email protected].

While our system fully equips you to easily distribute any refunds yourself, we can help your ticket buyers with specific requests like fixing ticket orders, resending their tickets, and investigating unrecognized charges to their credit card. They can simply reach us at [email protected] for assistance.

There you have it! Now you know all the ways TicketLeap empowers event organisers from all over with our super user-friendly system. With our team of experts by your side, your ticketing is in safe hands!

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