Security Guide

Last Updated: July 2023

PCI Compliance and Payment Handling

  • Compliant with PCI-DSS 3.2.1 Level 1 as both a Merchant and a Service Provider.
  • Registered with both Visa and MasterCard as a PCI-compliant Service Provider.
  • Annually audited by a Qualified Security Assessor (BDO USA, LLP).
  • Passes internal and external application and network penetration testing performed by Marcum Technology.
  • Scanned daily by an Approved Scanning Vendor (ASV),
  • PCI Attestation of Compliance (AOC) and Quarterly Scan Attestation of Compliance are both available upon request.
  • Credit Card data is never stored by TicketLeap.
  • Where possible, Ticket utilises credit card tokenization for minimising risk related to cardholder data.
  • TicketLeap provides organisers with the ability to opt into using EMV with point-to-point encryption (P2PE) for payment processing.


  • We have a full time staff focused on privacy and security issues.
  • We participate in and comply with the EU-U.S. Privacy Shield Framework. You can find out more about our commitment to the EU-U.S. Privacy Shield Framework in our EU-US Privacy Shield Notice.
  • TicketLeap processes user personal data in accordance with GDPR's data protection principles and has appointed a Data Protection Officer to oversee our GDPR compliance.
  • You can find our privacy policy at:

Hosting Environment

  • TicketLeap uses carrier grade data centres that meet the following certifications:
    • PCI-DSS Level 1 Service Provider
    • SOC 1 Type II and SOC 2 Type II
    • ISO 27001

Software Development

  • All TicketLeap software engineers receive software security training that covers security best practices including OWASP Top Ten as well as Mobile Security best practices.
  • TicketLeap uses static code analysis tools to analyse code for security vulnerabilities.
  • All TicketLeap source code is developed in accordance with a standard SDLC process that includes:
    • A software and security code review before being shipped to production.
    • Running through a continuous integration test suite.
    • Manual QA testing.


  • All web traffic is encrypted by TLS 1.2 or greater.
  • TicketLeap follows NIST recommendations for hashing, symmetric and asymmetric encryption.


  • All staff regularly receive security training by trained professionals and must pass security quizzes testing their security awareness.
  • All staff regularly receive simulated phishing tests.
  • All staff must sign off on security and acceptable use policies and procedures.
  • All staff are subject to detailed background checks.

Security Vulnerability Responsible Disclosure