Last Updated: 7th November 2022
THIS TICKETING SERVICES AGREEMENT ("Agreement") is made by and between Patron Technology Pty Ltd, ABN 13 644 417 658 trading as Ticketleap, with a principal place of business at PO BOX 41 SURRY HILLS NSW 2010 ("Company," "Ticketleap," "We," "Us," or "Our" ), and you, an Event organiser, promoter, producer, presenter, or manager (an "EVA," or "You" or "Your"). Ticketleap is in the business of providing reservations, tickets, memberships, certificates, admissions, and/or confirmations that allow the ticket holder or purchaser (each, a "Patron") attendance at, access to, or participation in, events (including streamed events), venues and other activities (each, an "Event"). You, as an Event organiser, are authorised to provide access to such Events. The parties, intending to be legally bound, hereby agree as follows:
Ticketleap shall provide the following services ("Services") under this Agreement: (i) display and list Your Event on Ticketleap's Site, located at the following world wide web address: http://www.ticketleap.au, including where applicable, streaming Your Event; (ii) accept and process on-line orders for tickets to Your Event and, as described in Section 2.1 below, process all credit card and other payments to said Event on Your behalf through the Ticketleap payment processing gateway (the "Gateway"). For more information, please see http://www.ticketleap.au; and (iii) provide an accounting to You of Our fees and charges for each ticket sold by Us.
When using the Services: EVAs are required to use our Gateway for the collection of event registration fees. For tickets sold using the Services, payments will be made to You by Ticketleap, as described more fully below.
Ticketleap charges a per-ticket fee for Our Services, and, if applicable, an additional refund processing fee for ticket sales and refunds, respectively, processed by Us through the Gateway, as more fully described in Section 2.2 below (collectively, "Fees"). We will deduct all applicable Fees from Your booking revenue as stated in this Agreement and in Our pricing policy, which can be found at https://www.ticketleap.au/info/pricing and is incorporated by reference herein, and which may change periodically (thus, You should check this link periodically to familiarise Yourself with our current Fee schedule). All Fees and any other monies contemplated by this Agreement are payable in Australian Dollars, or in any foreign currency accepted by Ticketleap for Events in another country or jurisdiction, as shown on our Site.
(A) GATEWAY; PAYMENT PROCESS.
When You use the Gateway for the collection of event registration fees, payment processing occurs directly by Ticketleap. Under the Gateway, (i) Ticketleap will collect all event registration fees on behalf of You from the Patron and deduct any applicable Fees from the event registration fees passed along to You, the process of which is more fully described at https://www.ticketleap.com.au/info/pricing; (ii) Ticketleap will make all payments to You (event registration fees minus applicable Fees due to Ticketleap, including any prior balance due to Ticketleap for any reason) utilising the ACH Direct Deposit function, by Direct Deposit into the account you authorise. You represent, warrant and covenant that the checking account information provided to Us is accurate and You will update this information as necessary to maintain its accuracy; and (iii) Ticketleap will use commercially reasonable efforts to submit payment for the balance due to You within five (5) business days after the end date for the Event to which the registration fees correspond, provided that Ticketleap reserves the right to withhold funds at any time as Ticketleap in its sole discretion determines to be necessary for the processing and settlement of all refunds, returns, disputed charges, customer complaints, allegations of fraud, chargebacks, expected chargebacks and other discrepancies.
It is Your responsibility to communicate Your refund policy to Patrons either through the event description or waivers. In the event of cancelled or postponed Events, Your refund policy is superseded by Ticketleap's refund policy as described in Subsection (B)(ii) below. EVA shall ensure that its refund policy is consistent with the terms of this Agreement, the payment and refund processes included in the Services, and all applicable legal, regulatory and other governmental requirements. All communications or disputes regarding refunds are between the EVA and the Patron, and Ticketleap will not be liable for any decision to issue or not issue refunds.
(i) Individual Refunds. If a Patron desires to request a refund, the Patron must request the refund from the EVA. If the EVA desires to fulfil the request, the EVA can utilise the Services or contact Ticketleap to process the refund. Ticketleap will use commercially reasonable efforts to process refunds issued and requested to be issued by the EVA in a timely manner after the EVA authorises the issuance of the refunds. Ticketleap has no responsibility to provide individual refunds which have not been authorised by the EVA in accordance with this provision. In addition, Ticketleap will NOT issue any refund to a Patron unless and until sufficient funds for the refund have been received from the EVA.
(ii) Cancelled or Rescheduled Events. No payments shall be made to an EVA from Ticketleap with respect to any Event that is cancelled (or for which the EVA otherwise authorises a refund). If an Event is cancelled, a refund shall be issued to Patrons. An EVA will be sent an invoice for all Fees due to Ticketleap for such Event. Upon payment of all such Fees, Ticketleap will issue a full refund to Patrons. If an EVA fails to submit payment to Ticketleap for its Fees in a timely manner, Ticketleap will process refunds for the cancelled Event less all applicable Fees and the EVA shall thereafter be required to refund the Fees directly to Patrons and Ticketleap shall have no further liability or obligation. If an event is rescheduled, Ticketleap will use its sole discretion to determine whether it is considered a cancellation and therefore subject to the refund policy described in this section.
(iii) Notwithstanding the foregoing, You acknowledge and agree that, to protect its reputation and the integrity of the Site, Ticketleap shall have the right (but not the obligation) to force or provide a refund to Patrons of any or all amounts paid for tickets at any time for any reason or no reason, including without limitation if Ticketleap receives complaints from a substantial number (as determined by Ticketleap in its sole discretion) of Patrons with respect to an EVA or the applicable Event, or Ticketleap determines in its sole discretion that the EVA has engaged in any fraudulent activity or made any misrepresentations. Ticketleap shall have no liability whatsoever to an EVA in connection with or arising from any such decision to force or provide refunds.
(C) CREDIT CARD CHARGEBACKS.
Any credit card chargebacks initiated by a Patron for any reason with respect to an Event shall be charged back to the EVA. Ticketleap in its sole discretion shall either (i) deduct these costs from such EVA's outstanding balance, whether for that particular Event or for any other Event that such EVA lists through the Services; (ii) send an invoice to such EVA for such costs if no balance exists; or (iii) charge the chargebacks to Your designated bank account(s). If payment for such invoice is not received by Ticketleap within thirty (30) days after the invoice date, Ticketleap reserves the right, at Ticketleap's sole discretion, to terminate such EVA's registration for the Services and to cancel all other Events listed by such EVA as provided herein. Ticketleap shall have no liability whatsoever for any damages, claims or losses incurred by an EVA in connection with any such termination or cancellation. You are responsible for any chargebacks that Ticketleap receives from its merchant bank in connection with Your Events. All communications and disputes regarding chargebacks are between the EVA and Patron, and Ticketleap will not be responsible or liable in any way for chargebacks issued in the course of the Services. For purposes of this Agreement, “chargebacks” shall mean the amounts that the merchant bank is charged back by a cardholder or a card issuer under the card organisation’s rules (e.g. cardholder dispute, fraud, declined transaction, returned tickets for cancelled events, etc.). Ticketleap will charge You a AUD$25.00 fee per lost Chargeback to cover associated card fees.
Upon receipt of a credit card authorisation from each individual ticket purchaser, Ticketleap generates a confirmation message and issues a unique confirmation number. You agree to unconditionally accept, honour, and fulfil all ticketing commitments that have been confirmed by Ticketleap through the Services (and not returned or voided), and it is your responsibility to verify the applicable Patron's membership status, confirmation number and/or any Event restrictions prior to the subject Event. If We learn that You are not honouring Our ticketing commitments, we reserve the right, in our sole discretion, to terminate Your account without liability or further obligation.
In the event that You do not pay to Ticketleap upon request any amount required to paid by You under this Agreement, Ticketleap shall be entitled to recover from You, in addition to any amounts otherwise owing, its reasonable costs of collection, including, without limitation, collection agency fees, reasonable legal fees, and court costs
You are responsible for (and will indemnify and hold harmless Ticketleap against) all taxes or other governmental charges associated with Your Event or Your sale of tickets through the Services (excepting taxes based on Ticketleap's net income). It is Your responsibility to know if any applicable laws apply to You and to adjust the ticket price accordingly to account for Your payment of these taxes.
If Ticketleap determines that is required to collect or pay any such taxes or other charges, it may deduct such amounts from any balance payable to You under this Agreement or else invoice You for such taxes or other charges. Ticketleap reserves the right to withhold the payment of any amounts owed to You hereunder if Ticketleap suspects or determines that such amounts have been generated in (i) a fraudulent manner, (ii) violation of this Agreement or the TOS, or (iii) violation of any applicable laws or regulations (foreign or domestic). Such withholding may be temporary or permanent (as determined by Ticketleap).
When submitting Your Event to Ticketleap to be listed or streamed on Our Site, it is Your responsibility to provide to Us any event restrictions associated with said Event. Any Event that requires a restriction for admission, including, but not limited to, age, school or organisational affiliation, hardware or software requirements, or other characteristics or requirements, must be clearly stated by You upon submission to Us. It is Your responsibility to ensure that said restriction is lawful and does not violate any federal, state, or local laws, or any applicable foreign laws, prior to submitting the Event to Us. It is also Your responsibility to verify that all customers can be admitted or view to Your Event, as applicable.
You understand and agree that the Site may, at times, be inaccessible or inoperable for any reason, including, but not limited to: (i) equipment or communications malfunctions; (ii) periodic maintenance, repairs, or administrative reviews which We may undertake from time-to-time; or (iii) causes beyond Our reasonable control or which are not reasonably foreseeable by Us, such acts of government or the malicious or criminal acts of third parties
You have established, and shall at all times during the term of this Agreement maintain and comply with, reasonable administrative, organisational, technical, and physical controls that prevent the Site from being accessed or used in any manner in violation of any applicable terms or other agreements between Ticketleap and ticket purchasers (including in violation of any prohibitions or use restrictions contained therein, such as prohibitions on copying the website or any of its content). You shall immediately notify Ticketleap in writing upon becoming aware of any such conduct or activity. In addition to Your other indemnification obligations in this Agreement, You hereby agree to indemnify, defend, and hold harmless Ticketleap and its affiliates from and against any claims, actions, demands, losses, liabilities, costs, and expenses (including reasonable legal fees) incurred by the indemnitees as a result of or in connection with any such conduct or activity.
You represent and warrant the following: (i) You are a producer, promoter, presenter, or manager of the Event; (ii) You have the authority and right to offer, sell, and honour the tickets to the Event sold on Our Site; (iii) the Event itself and any material or content provided by You to Us for use on Our Site is/are not (and does not contain, promote, or link to material or content that is) pornographic, defamatory, grossly offensive, harassing, malicious, illegal, or otherwise objectionable, and do not infringe or violate (or contain, promote or link to material or content that infringes or violates) the rights of any person or entity, including, but not limited to, copyright, trade mark, trade secret, proprietary, intellectual property, and rights of privacy and/or publicity, whether by statute or common law; and (iv) the Event and the sale of tickets to the Event do not constitute a violation of any federal, state, and/or local law.
TICKETLEAP’S SITE AND SERVICES ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITHOUT ANY WARRANTY OF ANY KIND. TICKETLEAP DOES NOT WARRANT OR GUARANTEE THE QUALITY, COMPLETENESS, TIMELINESS, OR AVAILABILITY OF THE SITE OR SERVICES. TICKETLEAP DOES NOT WARRANT OR GUARANTEE THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED OR ERROR FREE, THAT ANY DEFECTS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL CONDITIONS OR COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TICKETLEAP EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE SITE AND SERVICES, INCLUDING WITHOUT LIMITATION THOSE REGARDING AVAILABILITY, QUALITY, ACCURACY, MERCHANTABILITY, FITNESS FOR ANY USE OR PURPOSE, COMPATIBILITY WITH ANY STANDARDS OR USER REQUIREMENTS, TITLE, AND NONINFRINGEMENT, AS WELL AS ANY ARISING BY OPERATION OF LAW OR FROM A COURSE OF DEALING OR USAGE IN TRADE. TICKETLEAP HAS NO RESPONSIBILITY FOR THE TIMELINESS, DELETION, MISDELIVERY, OR FAILURE TO STORE ANY CONTENT OR USER COMMUNICATION.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND, RELEASE AND HOLD HARMLESS TICKETLEAP, ITS AFFILIATES, AND THEIR RESPECTIVE LICENSORS AND SUPPLIERS (COLLECTIVELY, THE “TICKETLEAP PARTIES”) FROM AND AGAINST (I) ALL CLAIMS, LOSSES, LIABILITIES, SETTLEMENTS, FINES, PENALTIES, ACTIONS, LAWSUITS AND LEGAL ACTIONS BROUGHT BY ANY THIRD PARTY AGAINST ANY OF THE TICKETLEAP PARTIES ARISING FROM OR RELATING TO (A) YOUR USE OF THE TICKETLEAP SITE OR ANY SERVICES OFFERED BY TICKETLEAP; (B) YOUR VIOLATION OF THESE TERMS; (C) ANY CONTENT OR FEEDBACK YOU PROVIDE; (D) YOUR VIOLATION OF ANY LAW OR THE RIGHTS OF ANY THIRD PARTY; (E) ANY CANCELLATION, POSTPONEMENT, RESCHEDULING, OR DELAY OF AN EVENT; OR (F) ANY ALLEGATION THAT THE CONTENT YOU PROVIDE OR DATA OR INFORMATION YOU INPUT INTO THE TICKETLEAP SITE INFRINGES, MISAPPROPRIATES, OR VIOLATES THE INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY (COLLECTIVELY, “THIRD-PARTY ACTIONS”); AND (II) ANY AND ALL LOSSES, DAMAGES, LIABILITIES, SETTLEMENTS, JUDGMENTS AND EXPENSES (INCLUDING PAYMENT OF THE TICKETLEAP PARTIES’ LEGAL’ FEES AND COSTS) INCURRED BY ANY OF THE TICKETLEAP PARTIES, ASSESSED OR FOUND AGAINST ANY OF THE TICKETLEAP PARTIES, OR MADE BY ANY OF THE TICKETLEAP PARTIES, RELATING TO OR ARISING FROM ANY SUCH THIRD-PARTY ACTION (COLLECTIVELY, “THIRD PARTY RELATED LOSSES”).
YOU UNDERSTAND AND AGREE THAT YOUR INDEMNIFICATION OBLIGATIONS TO THE TICKETLEAP PARTIES APPLY EVEN IF SUCH THIRD-PARTY ACTION AND THIRD PARTY RELATED LOSSES ARISE FROM THE NEGLIGENCE OF ANY KIND OR DEGREE, BREACH OF CONTRACT OR WARRANTY, STRICT LIABILITY, NON-COMPLIANCE WITH APPLICABLE LAW, OR OTHER FAULT OR WRONGDOING OF ANY OF THE TICKETLEAP PARTIES.
HOWEVER, NOTHING CONTAINED HEREIN SHALL BE CONSTRUED TO REQUIRE ANY INDEMNIFICATION THAT WOULD RENDER OR MAKE THIS CLAUSE, IN WHOLE OR IN PART, VOID AND/OR UNENFORCEABLE UNDER APPLICABLE LAW. FURTHER, YOUR INDEMNIFICATION OBLIGATION SHALL NOT APPLY TO ANY WILLFUL, WANTON, INTENTIONAL OR RECKLESS MISCONDUCT OF THE TICKETLEAP PARTIES, OR GROSS NEGLIGENCE OF THE TICKETLEAP PARTIES IN THOSE STATES THAT DO NOT PERMIT INDEMNIFICATION FOR GROSS NEGLIGENCE.
“THIRD PARTY” INCLUDES, AMONG OTHERS, OTHER USERS OF THE TICKETLEAP SITE, YOUR SPOUSE, PARTNER, FAMILY MEMBERS, GUESTS, NEIGHBOURS, ROOMMATES, TENANTS, AND EMPLOYEES, AND ANY INSURANCE COMPANY.
Ticketleap reserves the right to assume the exclusive defence and control of any matter for which you are required to indemnify Ticketleap and you agree to cooperate with our defence of such claims. You agree not to settle any such claim without Ticketleap prior written consent.
UNDER NO CIRCUMSTANCES WILL TICKETLEAP BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES FOR ANY MATTER ARISING FROM OR RELATING TO THIS AGREEMENT, THE SITE OR SERVICE, OR THE INTERNET GENERALLY, INCLUDING, BUT NOT LIMITED TO: (A) YOUR USE OR INABILITY TO USE THE SITE; (B) ANY CHANGES TO OR INACCESSIBILITY OF THE SITE; (C) ANY DELAY, FAILURE, UNAUTHORISED ACCESS TO, OR ALTERATION OF, ANY TRANSMISSION OR DATA; (D) ANY MATERIAL OR DATA TRANSMITTED OR RECEIVED OR NOT TRANSMITTED OR RECEIVED; AND/OR (E) ANY DATA OR MATERIAL FROM A THIRD PERSON ACCESSED ON OR THROUGH THE SITE, WHETHER SUCH LIABILITY IS ASSERTED ON THE BASIS OF CONTRACT, TORT OR OTHERWISE. SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES; THUS THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. YOUR SOLE AND EXCLUSIVE REMEDY WILL BE LIMITED TO THE TOTAL FEES AND CHARGES PAID BY YOU TO TICKETLEAP FOR, AS APPLICABLE, YOUR MOST RECENT EVENT AND WILL NOT EXCEED THAT AMOUNT.
The Event must be accurately and truthfully described when an EVA submits the Event listing to Ticketleap to be posted on the Site. If We discover and determine, in Our sole discretion, that You misrepresented the Event, We will cancel the Event and may issue a refund to ticket purchasers (net of any Fees) as provided in this Agreement. If We determine that You repeatedly engage in the conduct described in this paragraph, Your account will be terminated and any other Events submitted by You will be cancelled pursuant to this Agreement and Ticketleap reserves the right to take other actions or pursue additional remedies as permitted by law.
Ticketleap will provide technical and other customer support to an EVA by which You may obtain technical assistance in dealing with any difficulties which may arise in connection with Your use of Our Site. EVAs may access support at https://support.ticketleap.au/. We attempt to provide such support in a timely manner, but make no guarantees that We will respond to Your inquiry by a particular time.
You understand and acknowledge that Ticketleap is the owner of valuable trade secrets and confidential, non-public, and proprietary information (collectively "Confidential Information") and acknowledge that the services which We perform involve the furnishing of Confidential Information to You including, but not limited to: (i) customer names, mailing addresses, and other personally-identifiable information; (ii) sales; (iii) market demographics; (iv) pricing; and (v) business strategy, and that the goodwill and competitive position of Ticketleap depend, in part, upon You keeping such Confidential Information confidential. You agree to use Your best efforts to protect Our Confidential Information and to implement security measures to keep said Confidential Information confidential. Except pursuant to court order or the prior written consent of Us, You agree that You shall not disclose, distribute, sell, licence, transmit, or disseminate any Confidential Information to any other party or permit or cause any unauthorised party to disclose, examine, and/or reproduce any reports, documents, transmissions, or data containing Confidential Information prepared or owned by Us. If You are requested or required to disclose Confidential Information pursuant to legal proceedings, You shall promptly notify Us so that We may prepare a response to said legal proceedings and You shall cooperate with Our efforts to obtain a suitable protective order.
You agree that You shall not solicit or contact for the purpose of soliciting, or assist anyone else in soliciting or contacting for the purpose of soliciting, via e-mail or through other means, any of Our customers (including any Patron or EVA you interact with through the Site or the Services) in order to purchase, buy, acquire, or obtain any other product, service, or other solicitation, or for the purpose of terminating, altering, or in any way modifying Our customers' relationship with Us.
An EVA shall use reasonable efforts to create, produce, and distribute marketing and promotional materials, and/or otherwise create marketing and promotional campaigns, which state that tickets to Your Event shall be available for sale at the Ticketleap Site.
Except as provided elsewhere in this Agreement, either party may terminate this Agreement at any time upon seven (7) calendar days notice to the other as provided in the paragraph titled "Notice" in the TOS. If You terminate this Agreement after you have submitted your Event to us, Your Event shall be cancelled as provided in this Agreement.
You grant us a limited, worldwide, royalty-free licence to reproduce and use Your company or organisational name, logos and trademarks (and to authorise our service providers and media outlets to do so) in advertising or promotional materials, in any and all media (including print and Internet), whether now or hereafter existing, for the purpose of referring to you as a Ticketleap customer and/or describing our Services for you.